ZARINA RAKHIMOVA

About Me

High-performing professional with 14+ years of customer service experience in the logistics industry and banking. An expert in liaising with clients by supporting them throughout the end-to-end transportation cycle, including paperwork, timely delivery, and cost optimization. A strong leader in the operational department and a dynamic team member.

Professional Experience

Golden Bridge Partners LLP

Almaty, Kazakhstan

Operational and Customer Service Supervisor / Project Manager

Aug, 2016 — May, 2024

• Documentary and operational support for international cargo delivery (invoice and packing list accordance, preparation for customs procedures, client service, CRM update)
• Controlling and tracking of the cargo (loading rules, check point process control, tracking status, checking deadlines)
• Operational risk control and further improvement (handling complaints, damage, and theft of cargo)
• Customer control on financial statements, payments, acts of reconciliation, collection
• Establishment of a process for e-commerce fulfillment project, hiring and training staff

Achievements:

• Organized the fulfillment project in 2 weeks including staff recruitment and warehouse equipment, starting from 400 parcels a day to up to 3000 parcels a day within 2 years
• Tracked and delivered more than 100 orders daily without delay

Kazkommertsbank JSC (current Halyk Bank JSC)

Almaty, Kazakhstan

Corporate Relationship Manager Assistant / Regional Sales Officer

Sep, 2015 — Aug, 2016

• Support for corporate relationship managers with customers’ background and local statistical information
• Preparation for corporate meetings and events regarding banking products and loyalty
• Analyze local market for potential customers, their financial reports
• Analyze current financial and legal situation of potential and current customers, preparation for individual tariffs, banking credit committee, and other related departments
• Acquisition and retention of customers

HSBC Bank Kazakhstan SB JSC (current Altyn Bank JSC)

Almaty, Kazakhstan

Corporate and Personal Client Service Specialist / Call-center Operator

Jan, 2012 — Sep, 2015

• Assistance with HSBC banking products and services for both corporate and personal clients
• Assistance with banking accounts and transactions, deposits, loans
• Assistance with documentary operations, payments and receivables, balance sheets
• Support and advice on remote banking systems
• Customer service improvement process through CRM system

Almaty International School

Almaty, Kazakhstan

Assistant to Director of Admissions

Aug, 2009 — Jan, 2012

• Meeting prospective students and parents
• Assistance with preparation of marketing materials for prospective parents and students
• Support on school events, meetings, and activities for admissions purposes
• Support on admission and withdrawal processes
• Managing admission-related inquiries and communication through phone and email

Contact Me

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